Tag: WNV

A call center run by refugees fills a void in Greece

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Refugees arriving in Greece have found themselves forced to organize in order to survive. One of the most basic needs, after feeding oneself, is to be able to communicate — to be able to ask for help, to go to the doctor, to get a lawyer, to know your rights, to get out of the refugee camp and to work in a new country. These tasks can be extremely difficult for refugees in Greece, the majority of whom only speak Arabic.

Ramez Shame, who is a refugee from Egypt, speaks both Arabic and English, which is a second language for many in Greece. As soon as he realized how his language skills could help others, he went to work. After taking stock of the needs of refugees, Shame and three others started a cooperative hotline in Thessaloniki to act as a bridge for refugees, called the Refugees to Refugees (R2R) Solidarity Call Center.